PCExpertServicesFrequently Asked Questions - Irvine

Support & Service

7545 Irvine Center Drive,
Suite 200
Irvine, CA 92618

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Frequently Asked Questions

What areas of Orange County do you service?

We provide our services to the following areas in South Orange County:
Irvine, Lake Forest, Laguna Hills, Aliso Viejo, Mission Viejo, Laguna Niguel, Laguna Woods, Rancho Santa Margarita, El Toro, Costa Mesa, Santa Ana, Tustin, Corona Del Mar, Laguna Beach, and Newport Beach.

I don't live within your service area, will you still come to me?

Generally, no. However exceptions can be made for larger jobs.

Do you service Macs?

Yes. PC Expert Services is Apple Mac Certified. We provide repair services for Apple MacBooks, iMacs, Mac Pro and Mac Mini in Irvine, Orange County.

I want to bring my computer to you. Where are you located?

Our drop off location is located at the Regus HQ Building at "7545 Irvine Center Drive, Suite 200, Irvine, CA 92618".

What form of payment do you accept?

We accept personal checks, and all major credit cards and debit cards with Visa/Mastercard logo.

Do you offer free estimates?

We do provide free repair estimates. We will diagnose your device within 1 business day and provide a quote for the repair to your email address. In some case diagnostics can take up to 3 business days in order to determine objectively the nature of the issue.

Is there any warranty on the repair work?

Yes. We provide a 1 year limited warranty on labor unless otherwise specified .

Do you offer pickup / delivery?

Sorry we do not offer pickup an delivery at the moment.

How long will it take to get my computer repaired?

Most hardware or software repairs are generally completed within 10 business days or less after we receive your approval. That depends on when you drop off your computer and on part availability.

Do you offer Rush Service?

Sorry, rush service is not offered at this time.

Is the repair work done at the your location?

Yes. All work is done at our office in Irvine, Orange County.

How long do I have to pick up my item?

You must pick up your item within this 3 business days period or you will be charge a daily fee of $15 and after 10 business days it will be considered abandoned and it will be disposed.

Do you recycle computers?

Yes. We accept laptop, desktop computer and iPad devices for recycling. We will securely erase any data prior to have the item responsible recycled. You can drop off your item at any time during normal business hours. There is no charge for us to recycle your item. We do not take CRT computer monitors or batteries.

Do you make house calls?

Yes. We offer on-site computer service for home users and small businesses at an hourly rate. For more information please contact PC Expert Services.

Can I sell my computer to you?

Yes. If you are interested in selling your working computer please contact PC Expert Services. We may be able to make an offer for your working computer.

Can I get an estimate over the phone?

We can give a estimates over the phone for most types of problems. However, there are some situations where we would need to run a through diagnostic prior to giving a quote. We will try to assist you as best as possible, when calling for a quote please have the make and model of the computer available

Will I lose my data during the repair of my computer?

In most cases you will not lose your data, the hard drive is a separate component from the rest of the computer and unless it has not been damaged your data is probably fine. Feel free to ask us if there is any risk of data loss for your type of repair.
We highly recommend to have a valid data backup before your bring in your computer for repair, or we can provide a data backup for an additional fee pending if your data is accessible and your hard drive is in working condition.